Terms of Service
Acceptance of Terms
By accessing and using the Mottainai Clean Lab website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, and others who access or use our services.
Service Description
Mottainai Clean Lab provides eco-friendly cleaning solutions, DIY household kits, natural ingredients, and educational workshops focused on sustainable cleaning practices for Japanese homes and businesses.
Our services include product sales, subscription services, educational content, and workshop experiences designed to promote environmentally conscious cleaning practices.
User Accounts and Registration
To access certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must provide accurate, current, and complete information during registration and keep your account information updated.
Product Orders and Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion. Prices are subject to change without notice, but changes will not affect orders already confirmed.
Payment must be received before products are shipped. We accept various payment methods as indicated on our website, and all transactions are processed securely.
Shipping and Delivery
We ship products within Japan and will make reasonable efforts to deliver within the timeframes specified. Delivery times are estimates and may vary due to circumstances beyond our control.
Risk of loss and title for products pass to you upon delivery to the shipping address you provide.
Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return unused products in their original packaging within 30 days of delivery for a full refund.
Custom or personalized products, perishable items, and opened consumables may not be eligible for return. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Subscription Services
Our subscription services automatically renew at the specified intervals until cancelled. You may cancel your subscription at any time through your account settings or by contacting customer service.
Subscription fees are charged in advance and are non-refundable except as required by law. Changes to subscription terms will be communicated in advance.
Workshop Terms
Workshop bookings are subject to availability and must be paid in full at the time of booking. Cancellations made more than 48 hours before the scheduled workshop are eligible for a full refund.
We reserve the right to cancel workshops due to insufficient enrollment or unforeseen circumstances, in which case full refunds will be provided.
Intellectual Property Rights
All content on this website, including text, graphics, logos, images, and software, is the property of Mottainai Clean Lab and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
User Conduct and Prohibited Uses
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our website or interfere with other users' enjoyment of our services.
Prohibited activities include but are not limited to: harassment, spam, unauthorized access attempts, and violation of applicable laws or regulations.
Disclaimers and Limitations
Our products and services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.
Indemnification
You agree to indemnify and hold harmless Mottainai Clean Lab from any claims, damages, or expenses arising from your use of our services or violation of these terms.
Governing Law and Jurisdiction
These terms are governed by the laws of Japan. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
Contact Information
For questions about these terms of service, please contact us at:
Mottainai Clean Lab
Email: legal@melquorwave.com
Phone: +81 3-6722-0525
Address: Japan, 〒150-0001 Tokyo, Shibuya, Jingumae, 1 Chome−5−8 神宮前タワービルディング14F
Last updated: January 2025