Privacy Policy
Information We Collect
At Mottainai Clean Lab, we collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. This includes your name, email address, phone number, shipping address, and payment information.
We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.
Your information helps us personalize your experience, develop new products and services, and conduct research and analytics to better understand our customers' needs.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.
We may also disclose your information if required by law, to protect our rights and property, or in connection with a business transfer or merger.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server environments, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Our website uses essential cookies for basic functionality, performance cookies to improve site speed, and analytics cookies to understand user behavior and improve our services.
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
We may use third-party analytics services, payment processors, and shipping providers to deliver our services effectively.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You can manage your account settings, unsubscribe from marketing communications, and request data portability or deletion.
If you have concerns about how we handle your information, you can contact our privacy team at privacy@melquorwave.com.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account information is typically retained for the duration of your account plus a reasonable period thereafter, while transaction records may be kept longer for legal and regulatory compliance.
International Data Transfers
Your information may be transferred to and processed in countries other than Japan. We ensure appropriate safeguards are in place to protect your information during such transfers.
We comply with applicable data protection laws and regulations, including Japan's Personal Information Protection Act.
Children's Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
Marketing Communications
We may send you promotional emails about our products, services, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Even if you opt out of marketing communications, we may still send you transactional emails related to your account and purchases.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us at:
Mottainai Clean Lab
Email: privacy@melquorwave.com
Phone: +81 3-6722-0525
Address: Japan, 〒150-0001 Tokyo, Shibuya, Jingumae, 1 Chome−5−8 神宮前タワービルディング14F
Last updated: January 2025